Support

Last Updated: March 28, 2026

Help with sign-in, Instagram connection, syncing, and data questions. If you need direct assistance, email support@pressure-app.com and include your Instagram handle, what you expected to happen, what happened instead, and the approximate time of the issue.

Pressure LLC
100 N Howard St Ste R
Spokane, WA 99201
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Before you contact support

  1. 1.
    Use a Professional Instagram account, either Creator or Business.
  2. 2.
    Make sure you are signed into the intended Instagram account in the same browser.
  3. 3.
    Turn off blockers or privacy extensions that may interrupt the authorization flow, then retry.
  4. 4.
    If sync looks stalled, wait at least 60 seconds, then refresh and try again.
  5. 5.
    If the issue continues, reconnect Instagram from Settings and restart the sync.

Common issues

Connection problems

Most connection failures happen when the wrong Instagram account is open in the browser, the account is not Professional, or the authorization flow is interrupted by browser privacy tools.

Sync problems

Initial sync typically finishes quickly, but timing depends on Instagram responsiveness and the amount of available data. Pressure syncs up to 50 reels or 180 days, whichever comes first.

Missing or delayed metrics

Some metrics are delayed, omitted, or restricted by Instagram. Availability can vary by permissions, account type, reel age, and the data returned by the platform.

Data handling summary

Pressure does not store your Instagram password.

Pressure stores authorized analytics, metadata, and derived product outputs needed to operate the Service.

Some features may process media-related assets for duration resolution, transcription, and feature generation.

Disconnecting Instagram stops future syncing, but it does not by itself delete data already stored by Pressure. For stored-data deletion, use the in-product wipe flow or the instructions on the Data Deletion page.

Frequently asked questions

What data does Pressure access from my Instagram account?

Pressure accesses the Instagram account data you authorize through the integration, including account identifiers, reel metadata, and analytics needed to operate the product.

Can Pressure post, comment, follow, or message from my account?

No. Pressure is read-only. It does not publish content or take account actions such as posting, following, commenting, or messaging.

Why is a Professional account required?

Instagram analytics used by Pressure are available only to Professional accounts, including Creator and Business accounts.

How long does initial sync usually take?

In most cases, under a minute. Actual timing depends on Instagram responsiveness and the amount of data returned. Pressure syncs up to 50 reels or 180 days, whichever comes first.

Why are some metrics missing or delayed?

Some metrics are delayed, omitted, or restricted by Instagram. Availability can vary based on reel age, account type, permissions, and the platform response.

Does Pressure process media files?

Certain features may process media-related assets made available through the authorized integration to resolve reel duration, generate transcripts, or derive structured features.

Can I disconnect Instagram or remove my data?

Yes. Disconnecting Instagram stops future syncing. You can also use the available data removal tools in the product or contact support for help.

Is Pressure affiliated with Instagram or Meta?

No. Pressure is an independent product and is not endorsed by or affiliated with Meta or Instagram.